Contact Us

If you need to contact a representative from our online store, we are available  during our regular office hours. If we aren't able to speak by phone,  we'll get back to you as soon as possible and in most cases the same day. The best way to reach us is through email or completing the inquiry form below.

Phone: 847.387.3554

Office Hours:

Monday through Friday from  8 am to 3 pm Central US Time but our website is available 24/7 for your shopping convenience. We are closed on all recognized US holidays and most weekends.

Our team is dedicated to ensure you get the best customer service. Simply drop us an email and we will answer any inquiries you have. Please allow up to 24 hours for us to get back to you. It's our promise to you. It's a rare occurrence you don't hear back from us within a day and at most, 2 business days. If it happens, please contact us again.
Thank you!

The Pet Shop Lane Crew