Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our international fulfillment warehouses in Europe and Asia pack your ordered item(s) and ship the package(s) as soon as possible. Once an order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will investigate the issue.
Q: How long does shipping take?
A: Our warehouses are located around the world. For orders in the United States, it will normally take 14 to 21 business days. For International orders, delivery times vary greatly due to available delivery options and vendors.
Q: I ordered 2 or more different items at once, will they be sent in one shipment?
A: Since we carry a large assortment of products not warehoused in a central location and offer products from several manufacturers or vendors, they may be shipped separately. Please don't panic if you don't receive all your items at once...be assured they are on their way.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: What about lost or stolen packages?
A: Well, we track our packages to your local post office. Kindly note we are not responsible for lost or stolen packages. Once the package is assigned to your local post office for dispatch we are no longer in physical control of the product. In the event of mail carrier error please contact your local post office or carrier with any concerns or questions.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be deleted.
Q: How do I order on your website?
A: Simply find the product you want to purchase and click the 'Add To Cart' button. Fill in your shipping and billing information completely and we'll begin processing your order! Missing information may cause a delay in shipping or no delivery at all.
Q: Does Pet Shop Lane provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or the product is damaged, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us by email detailing the issue and we'll get it addressed! You'll then receive instructions on how to return your item.
Q: Do you offer a refund if I don't like the product?
A: Absolutely! If within 3 days of delivery you decide you don't like the product we'll provide a refund. Simply visit our refund policy page for complete details. Please note: all postage costs incurred for returning an item are the responsibility of the customer.
If you have any additional questions that have not been addressed in our FAQ. Please contact us at info@PetShopLane.com and we will get back to you as soon as possible.